Refund policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

If you wish to exchange your product: please contact us at Eshop@dvfbelgium.com or call us 026486224

If you wish to return your product: please contact us at Eshop@dvfbelgium.com or call us 026486224

-You can either exchange your product in-store

- 0r you can send the item back to us during our opening days 

Exchanged items are non-returnable, non-refundable.

Items on sale are non-exchangeable, non-refundable.

Items bought in-store and pick up in-store are non-refundable.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as practicable.

Late or missing refunds (if applicable):

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Eshop@dvfbelgium.com

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Eshop@dvfbelgium.com and send your item to: Diane von Furstenberg rue du Grand Cerf 11, 1000 Bruxelles, Belgique.